I am proud to say that our organization is growing and we are being successful. We are in an age where everyone wants things fast. Fast internet, fast cars, and especially fast service. One major key in our success is our speed in our restaurants. Not only do we want to provide our guests with the best customer service, but we also want to provide them with the fastest speed and accurate service.
With that being said, setting goals and communicating them within our teams plays a major role. As a company, our goal is four minutes or less per order. This is a goal that is achieved in many of our stores and I believe with us taking the right steps, it is a goal that can be achieved in all of our restaurants.
Before each work day, we have to ask ourselves are we ready to SPEED UP with TRED? Are our Targets set? Are we ‘Rush Ready’? Is our Equipment functioning correctly? Is each team member deployed in a position where they work their best?
At our last RGM Conference, we had an activity where each general manager had an opportunity to write down which letter was most important to them in TRED. Take the time when training and coaching to share that same activity with your team. While it is known that each letter of TRED is important, find out from your team what letter is most important to them and why they feel it is important. This is a teaching and learning opportunity in the store and it allows our crew to express themselves and to learn the steps we take to provide great speed and understand why speed is important.
As stated above, speed plays a major role in our success. We have to make training a priority and focus on accurate forecasting for our service goals. We want every guest to have a positive experience to remember.
As an organization, it is our culture to be a team. With the emails sent out on our speed averages daily, we should be able to reach out to another district if we need help or just have questions to help us become better as an organization. We have high demands and it is important for us to keep up.
By: Joe Mangano
Chief Operating Officer
