What a year so far! As always, BurgerBusters continues to grow not only in store count, but also progressively evolve their assets and company processes.
In June, BurgerBusters completed their Taco Bell mandate requiring all Frutista Freeze machines to contain a High Overrun Kit. This Kit improves equipment functionality and reduces the amount of syrup used in each beverage, leading to an average annual cost savings of $1,000 per store. As a result of the mandate, 57 stores received brand new Frutista machines with an additional 61 having theirs retrofitted. This collection of new equipment will also significantly lower machine downtime as well as maintenance costs for the foreseeable future.
In a whirlwind 4-month period ending in October, every BurgerBusters restaurant had a new Self-Service Ordering Kiosk installed. Kiosks takes Taco Bell to the next step in the digital world, modernizing customer experience in our restaurants, simplifying customization of menu items, and improving customer wait times in the dining room during peak hours. Depending on the layout, each restaurant received one of the below pictured Kiosk setups:
By year-end, BurgerBusters will be upgraded to the latest 9.4 version of the Corrigo platform across all stores as well as at the above-store and administration level. All Corrigo connected service vendors migrated over in 2018. This year marked 5 years on the Corrigo platform, which is where the everyday repair and maintenance work orders for our building, equipment, and property flow through. The new portal is more user-friendly at the store-level, allowing for more seamless work order creation as well as increasing the visibility of work order communications for the store managers. At the above store and administration level, users will be able to customize their dashboards and automate notifications to best fit their specific jobs. POS and Maintenance Technicians can track specific groups of equipment work orders while VPs of Operations and the Corporate Office can choose to setup from a more macro view by specialties or districts with higher frequency or dollars spent. Speaking of Technicians, please welcome our newest member to the team, Mark Halsey, who will primarily service the DC and Harrisonburg DMAs.
In the world of Loss Control, keeping losses down means proactively refining your safety processes and procedures. 2019 has seen the gradual implementation of the Envysion Camera System for all restaurants. This system-wide upgrade brings us an integrated video-recording system, which includes cloud-based storage, all HD cameras, and a POS tie-in. This will not only streamline risk management practices, but also provide valuable data to improve store operation metrics. Other loss control measures include a trial run of new floor mats and adding e-signature to the Shoes For Crews portal for easier ordering, which will both help combat the most frequent accident type: Slip and Falls!
For any questions or feedback, please do not hesitate to contact any member of the Facilities & Loss Control Department either in the Corporate Office or in the field!
By: Alexi Achilleos
Director of Facilities, Maintenance, & Loss Control
