Before providing a more in-depth update into Facilities and Loss Control, I would like to elaborate on an organizational change this spring regarding the POS Technicians. The POS Technicians have transitioned from the Operations Department to the Facilities Department under my supervision. I will continue to work alongside Joe Mangano to ensure the POS Technicians provide seamless support of the restaurants, both through everyday work orders and larger projects to update various technology. After many years of loyal service, Bruce Jackson began his well-deserved retirement and Charlie Blair was promoted to Senior POS Technician, who now oversees Thaddeus Alexander and Amber Haines in their roles. Charlie’s leadership and knowledge in the field will be essential to the continuous service and upgrading of the POS and other technology in the restaurants.
2020 has proven to be a challenging year so far in many ways, but what it has definitely shown is that BurgerBusters can adapt and persevere while still remaining dedicated to its core standards and goals. Keeping to company and brand standards is what allows us to strive even during these turbulent times.
From a Facilities standpoint, we are still dispatching all essential work orders so all restaurants have everything they need to fully operate and serve our customers in a safe environment. Larger projects have been put on hold or re-scheduled for later this year. The Maintenance and POS Technicians are still crisscrossing our system taking care of all proactive and reactive repairs as well. Tassos’ store visits have become a weekly occurrence during this time and it has been a pleasure seeing the front lines still performing at a high level. All minor improvements noted will still be completed in under 30 days with projects stretched to a 60-day completion goal.
Loss Control Specialist Patrick Bowen lead a trial at a few select stores of the Grippy Mat this past winter and we will now be implementing them at drink stations as replacements mats are needed. These mats come in a roll so they can be cut to your desired size then adhere straight to your floor. They do not have to be picked up daily and tests have shown they can last 6 months with the proper care as opposed to the standard mats that last about 3 months, have to be picked up daily, and can vary in size. Below are some examples. Look for their install in every store by Quarter 4.
During this COVID-19 outbreak, drive thru sales have jumped from 70% of transactions to over 90% so any faltering of drive thru equipment will be even more of a serious hinderance to Operations. One way to avert disaster is having a backup credit card machine at each store at all times. Credit cards are the payment method of choice for 2/3 of transactions and like all equipment, they will go down eventually so having a backup could potentially save your day. Please head over to the POS section for a more in-depth look!
By: Alexi Achilleos
Director of Facilities, Maintenance, & Loss Control
