Best Staffing Practices

  • Check TalentReef daily especially on weekends. Application flow tends to increase on Saturday and Sundays.
  • Staffed restaurants help other restaurants in the area with staffing needs.
  • Making phone calls does not work. Text or email applicants as they will usually follow up and respond.
  • Review all applications. Do not discriminate against the RED potential candidates.
  • Keep an open mind when interviewing candidates.
  • Interview candidates right away before another company gets a chance to reach out to the potential candidate.
  • Make sure you and your teams are HIRING ready and every person on your team understands your hiring needs.
  • Important factors for having a fully staffed team: wages, career growth, restaurant culture, and a clean, inviting work environment.
  • Reach out to local schools, social service organizations, churches, and Boys & Girls Clubs.
  • Put together a Hiring Team so you can conduct on the spot interviews.
  • RGM always makes final hiring decision and do onboarding.
  • Invest your time in the new hire. Protect your investment. RGM works with new hire on first day.
  • Partner your new hire with the same trainer for the entire first week to ensure training is done in the same manner.
  • Follow BurgerBusters’ onboarding checklist to ensure new team member is properly informed about new job (career path, perks, scheduling, pay, CREW app, Green Shades, company expectations, etc.)
  • When interviewing a potential new hire show them their job duties on the back of the house computer.
  • Ask for help before your staffing gets out of control.
  • Use all tool available to you (TalentReef, Indeed, Job Fairs, Bag Stuffers, NOW HIRING signage).

Things We Are Doing in the Field to Hire and Staff Restaurants to Achieve Staffing Goals

  • Make sure everyone in the restaurant knows we are hiring.
  • Train the entire management team to be able to interview using the new interview cards.
  • Keep all hiring materials fresh and available.
  • Check TalentReef multiple times a day.
  • Act on all candidates that apply within the first 24 hours. It gives us a 75% chance to hire the potential candidate.
  • Create a desirable environment when interviewing.
  • Conduct on the spot interviews and host open interview.
  • Follow-up with Team Members that choose to leave.

 

 

By: Jeanette Jones
VP of Special Operations