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Any leading brand must evolve and look for innovative ways to improve its customer and employee experience and Taco Bell has always excelled in doing so. Below I have outlined several recently introduced or upcoming brand mandates and innovations that improve the day-to-day store operations as well as enhance our customers’ experience at our restaurants.

Touch KDS (Kitchen Display System) – With this new technology, Food Champions can now look at eye-level tablets that have integrated training videos, build cards, and line balancing. Training mode allows for easier learning of […]

For those that may not be aware, I would like to take this opportunity to introduce to you the new BurgerBusters. In December of last year, BurgerBusters sold its Roanoke, Charlottesville, and Harrisonburg, Virginia stores along with all of its North Carolina stores to Charter Foods. This geographical adjustment has allowed us to continue operating in a more narrowly focused area as a lean and mean 80-unit system. I would like to take this opportunity to thank everyone for all of their years of service that has led to […]

Very little has changed in 2022 as it pertains to the operations metrics and brand standards, which is great news for the Operators! Daily communication to all team members as to why the standards exist is vital as it will drive each store to achieve or exceed each brand standard. A store that achieves the brand standard historically has a larger sales growth than stores that fall below the goals. It sounds so simple, a well trained and communicated staff will outperform the standards. BurgerBusters has recognized the difficulties over […]

The headline is appropriate as we head into our annual busy season. At the beginning of every year, the Accounting team is tasked with issuing W-2s to employees, 1099s to vendors, and closing the books for the year. After this is complete, the team then goes through an external audit that helps ensure internal controls and proper financial reporting. Additionally, this year the Accounting Department has been working to respond to the impact of selling 75 stores.

For this newsletter, the Accounting team came up with a list of friendly […]

2022 will be no different than 2021 for the Human Resources Department. We are held to a standard unlike no other business because our employees need to be paid correctly and timely. With that in mind, there are several issues that cause repeated problems getting people compensated correctly. I have three wonderful Human Resource employees that really care about BurgerBusters and BurgerBusters’ employees and provided below are their concerns.

From Emerald Chandler: Managers and District Managers are not submitting the proper status change forms or background check approvals before placing […]

Safety in the workplace can mean many things including environmental hazards, unsafe working conditions or processes, drug and alcohol abuse, and workplace violence.

BurgerBusters Inc. strives to provide the safest of work environments for all employees, vendors, and guests of our  establishments. BurgerBusters Inc. expects the cooperation of all of its employees to maintain a high level of safety in the workplace.

BurgerBusters Inc. provides safety equipment and training to keep you safe while at work.

1. Slip resistant shoes must be worn by all employees to reduce the risk of slip and […]
   

Congratulations on another strong start to the year! Whether it is new items or old favorites returning, you all have handled with ease the wide item assortment that the marketing calendar has had to offer. With the weather heating up and people continuing to be more comfortable being out and about, we hope to keep the momentum moving forward. As always, the return of Nacho Fries has brought excitement back into our restaurants. In […]

The Development Department continues to push forward with a high number of new projects. Since the last newsletter, we have built new stores in Hagerstown, MD (Unit No. 34372) and Elizabeth City, NC (Unit No. 35067); completed several remodels in Newport News, VA (Unit No. 33517), Chester, VA (Unit No. 4775), Stephens City, VA (Unit No. 19680), and Colonial Heights, VA (Unit No. 16941); and finished a series of smaller projects, such as installing interior digital menu boards.

As we move forward, we have four stores under construction, with another […]

Your top performer, a team member or manager quits out of the blue, and you are at a loss. What went wrong? Did I do something wrong? Will the rest of the team follow? How will this impact them and the restaurant?

As the leader you already know you will need to lean on your remaining team members and managers to take on more responsibility while you search for the replacement of the manager or team member. That is a big ask, especially of your team who is already stretched […]