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I am always proud to be a part of a company that continues to push forward, never stagnating. As we continue to develop more stores, we continue to see more new managers and employees operating restaurants without our company’s high standards and expectations being compromised. This pursuit of excellence manifests itself most clearly in the execution of our marketing programs. Every five weeks, you are forced to learn (or relearn for a    returning promotion) several new items and processes, master them, […]

In every newsletter we like to introduce an employee from the Corporate Office. In this  issue we would like to introduce Vyvyenne Johnston.

Vyvyenne Johnston grew up in Norfolk, VA and has been with BurgerBusters since April 2018. As part of the Accounting Department, she alternates processing payroll and handles all garnishment and child support orders.  She is currently training to also process pay cards. Vyvyenne enjoys working in the Accounting Department and appreciates the family feel, all of the encouragement she receives, and the opportunities to learn new things.  She […]

Nationally the number of job openings at the end of August was 7.1 million, compared with 6 million unemployed people looking for work. The national unemployment rate fell to 3.5% in September, marking the 19th consecutive month at or below 4% unemployment. The percentage of U.S. employees quitting their jobs is at an all time high.

Is it possible for General Managers to achieve their team member turnover goal of 130% with the current competitive job market? The answer is yes.

Forty-one of our restaurants are currently achieving their team member […]

The POS team is pleased to welcome our newest addition, Amber Haines. Amber started her career with Taco Bell in 2008 and has worked at several of our locations. Amber left for a time to pursue her educational goals and received not only her Associates Degree in Computer Electronics Engineering at ITT Technical College (Richmond, VA), but also her Bachelor’s Degree in Electronic Engineering and     Communications Technology. Amber graduated with high honors.

Amber worked for a time with Comcast where the experience she gained will come in handy in her […]

What a year so far! As always, BurgerBusters continues to grow not only in store count, but also progressively evolve their assets and company processes.

In June, BurgerBusters completed their Taco Bell mandate requiring all Frutista Freeze machines to contain a High Overrun Kit. This Kit improves equipment functionality and reduces the amount of syrup used in each beverage, leading to an average annual cost savings of $1,000 per store. As a result of the mandate, 57 stores received brand new Frutista machines with an additional 61 having theirs retrofitted. […]

BurgerBusters, congratulations on another stellar year of financial results in 2018! Despite our unit total growing by over 25% this past year, the company was still able to maintain its high standards of excellence. It is clear that my call in the last newsletter for a return to fundamentals was heeded and I could not be happier with the results.

As we move forward in 2019, please continue to be vigilant because BurgerBusters continues to push  development across multiple fronts. Since the last newsletter, BurgerBusters has constructed and opened four […]

Cashiers drive the overall guest perception. The guest surveys tell us that three areas drive a poor guest experience. 

The guest becomes dissatisfied when we fall short in three areas:
Speed, Accuracy, and Friendliness.

The Company has improved speed in one year by over thirty seconds, thank you!

The challenge before us is overall improvement in accuracy (triple check) and friendliness. I will challenge all of us in operations to better support the cashiers in driving friendliness and helping take care of each guest. Yes, […]

The Accounting Department works toward a Kaizen mentality. What is Kaizen? Kaizen is the Sino-Japanese word for “improvement.” In a business environment, Kaizen is a strategy where employees at all levels of a company work together proactively to achieve regular, incremental improvements to any process. In a sense, it combines the collective talents within a company to create a powerful engine for improvement. Our Accounting staff is an excellent team that will continue to work towards eliminating waste, strive for continuous improvement and synergy amongst existing processes.

Friendly reminder, payday […]

Employees must understand that “gifting” friends and family members meals is considered theft. BurgerBusters’ Employee Meal Policy No. 1003 states, “Employee meals are intended for the employee only and cannot be used to purchase food for friends or family members.”  Unfortunately, not all employees are complying with our policy.

We found meal theft in 13 of the first 17 audits which equates to 76% of stores with discovered meal theft. Meal theft averaged $6.38 per store per day. If every store had just $6.38 in unauthorized meal discounts / food […]

Thank you all in the field and in Virginia Beach who made the explosive and record setting growth at BurgerBusters possible!

Development at BurgerBusters continues to grow in leaps and bounds. We are so proud to announce that since the last newsletter we have opened four new restaurants (Unit No. 33518, Hampton, VA; Unit No. 33183, Orange, VA; Unit No. 35065,  Richmond, VA; and Unit No. 35254, Virginia Beach, VA).  We have also completed two Steak ‘n Shake conversions to brand new Taco Bells (Unit No. 32378, Waynesboro, VA and […]