Very little has changed in 2022 as it pertains to the operations metrics and brand standards, which is great news for the Operators! Daily communication to all team members as to why the standards exist is vital as it will drive each store to achieve or exceed each brand standard. A store that achieves the brand standard historically has a larger sales growth than stores that fall below the goals. It sounds so simple, a well trained and communicated staff will outperform the standards. BurgerBusters has recognized the difficulties over the past two years, with COVID, supply issue, and staffing challenges and it is for this reason I am truly excited that minimal changes will be made to the operating standards in 2022. The brand standards will be incorporated into the AOP along with the Operations Scorecard that is being rolled out in Period 1. I am confident that each store will exceed the brand standards in the new year.
*Dissatisfied Brand Standard will remain at 7%.
*SWS Brand Standard will remain at 3:30.
*CORE Ops will move from a 30 or less passing grade to 25 or less passing grade.
*CORE FSA standards will not change.
*One Certified RGM per store.
*Five or Greater Certified Managers per stores (does not include the RGM).
By: Joe Mangano
Chief Operating Officer
