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Thank you. I send these words out with nearly every communication. They are always there, and I always mean them. Sometimes, though, those words carry even more weight. This is one of those instances because of the immense gratitude I feel for everyone’s hard work and commitment. Thank you to all our BurgerBusters employees for continuing to weather all the challenges of the last few years. No matter what has confronted you (i.e.  labor shortages, inflation, etc.), you have persevered and enabled our great company to reach new heights. […]

2022 was a transition year for BurgerBusters. Throughout our now 36-year history, BurgerBusters was always growing, whether it was by development or acquisition. All that changed when we sold 87 businesses to Charter Foods in December 2021. While we succeeded in our goal to become even more efficient and well-operated, halving the size of our company still required adjustments across the company. On top of internal changes, over the past year, BurgerBusters, our employees, and our customers have also had to deal with other issues like economic challenges caused […]

BurgerBusters has recently kicked off two excellent operations scorecards that allow the operations to focus on the metrics that drive results. Operations store ranking reports now align with the operations metrics and financial targets for each store. The ranking report is a one page document that can be reviewed by each level of management on what metric the store is achieving and which metrics still need work to improve on. The ranking is a fact base system aligned to the approved organizational goals and standards.

As the Accounting Department promised, we are going to continue discussing hot topics in the financials. This issue, we decided to discuss the different kinds of financial statements and why they are used. First, the Balance Sheet is a snapshot of your assets, liabilities, and equity at a certain point in time to help evaluate a company’s financial position. Next, we have the Income Statement that tells us if our revenues are outweighing our expenses for a period of time, which allows us to see if we are profitable […]

FILING FOR LOA / FMLA

When an employee needs to take a personal leave of absence or FMLA, the below steps MUST be followed:

• Employee: Needs to contact Lincoln Absence Management at 1-800-423-2765.
• RGM/DM: Status Change form needs to be entered into Greenshades to put the employee out on leave. Be sure that the status change form includes last day worked, estimated return to work date and using vacation while out on leave.
• Vacation/PTO Time: If the employee has any available vacation or PTO time, the available time […]
  

PCI compliance is a set of rules that we are governed by in order to maintain the ability to accept credit card payments. PCI stands for Payment Card Industry.

Any organization that handles, stores, or transmits cardholder data must be PCI compliant. Any business that does not abide by these guidelines faces financial penalties.

Some of the guidelines are technology based, for example requiring that we use and maintain firewalls. Our equipment is password protected and our data is encrypted. We are also required to keep our software updated, use antivirus […]

Every year I congratulate you all on navigating the everchanging world of Taco Bell and every year you continue to impress with your ability to adapt whatever the brand and BurgerBusters throw your way. Adding additional promotional items halfway through a marketing experience, no problem. Bring back Nacho Fries and Mexican Pizza, no problem. Take them away and then bring them back again, still no problem. No matter the layers of complexity thrown your way, execution and consistency have remained at high […]

The Development Department continues to move ahead with many new projects. Since the last newsletter, we have built new stores in Chesapeake, VA (Unit No. 36466), Richmond, VA (Unit No. 37336), Greensboro, NC; Harrisonburg, VA; and Kernersville, NC; completed several remodels in Midlothian; VA (Unit No. 15857), Mechanicsville, VA (Unit No. 16635), and Fredericksburg, VA (Unit No. 17977); and added on a freezer and a pantry in Richmond, VA (Unit No. 5142).

Moving forward, we currently have one store under construction, with another three set to break ground shortly. We […]

A high turnover rate typically means that our employees are unhappy or unsatisfied with their work environment or unhappy working as part of your team. This may be because they are overworked, they feel like they are treated differently to other employees, there is no career development opportunities, or because the culture within your restaurant is not a pleasant one to work in. We can slow down turnover by adopting the plan below. Have your restaurant fully staffed enables it to run more efficiently and helps make financials as […]

Hello again from the POS world! I first want to thank as always everyone in the stores for what you do by keeping BurgerBusters a successful business. I also want to thank Tassos and the VPs for their continued support in keeping us well equipped to deal with any issues that the POS Department may face.

With the mandates from Corporate, remodels, and new builds we have continued to evolve and roll with the punches from supply chain issues. Some items are still taking a month or more to get […]