News & Events

Cashiers drive the overall guest perception. The guest surveys tell us that three areas drive a poor guest experience.  The guest becomes dissatisfied when we fall short in three areas: Speed, Accuracy, and Friendliness. The Company has improved speed in one year by over thirty seconds, thank you! The challenge before us is overall improvement in accuracy (triple check) and friendliness. I will challenge all of us in operations to better support the cashiers in [...]

The Accounting Department works toward a Kaizen mentality. What is Kaizen? Kaizen is the Sino-Japanese word for “improvement.” In a business environment, Kaizen is a strategy where employees at all levels of a company work together proactively to achieve regular, incremental improvements to any process. In a sense, it combines the collective talents within a company to create a powerful engine for improvement. Our Accounting staff is an excellent team that will continue to work [...]

Employees must understand that “gifting” friends and family members meals is considered theft. BurgerBusters’ Employee Meal Policy No. 1003 states, “Employee meals are intended for the employee only and cannot be used to purchase food for friends or family members.”  Unfortunately, not all employees are complying with our policy. We found meal theft in 13 of the first 17 audits which equates to 76% of stores with discovered meal theft. Meal theft averaged $6.38 per [...]

Thank you all in the field and in Virginia Beach who made the explosive and record setting growth at BurgerBusters possible! Development at BurgerBusters continues to grow in leaps and bounds. We are so proud to announce that since the last newsletter we have opened four new restaurants (Unit No. 33518, Hampton, VA; Unit No. 33183, Orange, VA; Unit No. 35065,  Richmond, VA; and Unit No. 35254, Virginia Beach, VA).  We have also completed two [...]

BurgerBusters Inc.’s most valuable assets are the talent and resources of our workforce, but attracting and retaining top talent is difficult.  At our recent RGM conference, we discussed the many things we will have to do well to avoid the hiring roadblocks that comes with today’s record low unemployment, increased employee turnover, and cut throat competition. It takes strategic thought and planning to recruit and retain employees and show the community that we are an [...]

In 1957 my family got our first television.  To a seven year old, it was like opening a whole new world. Some people felt that television would be the downfall of the country since people would be less active.  In fact, it did play a pivotal role in the increase of obesity, partly for the food advertisements displayed, but mostly for the sedentary hours which occurred as a result; however, TV was the last [...]